Privacy

Privacy Policy

Effective Date: February 1st, 2025

OAG Greece values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of personal information:
  • Personal Identifiable Information (PII): Name, email address, phone number, and other contact details provided by you.
  • Payment Information: Billing details, payment method, and related financial data.
  • Travel Preferences: Details about your travel needs, preferences, and past bookings.
  • Technical Data: IP address, browser type, device type, and usage data collected via cookies, analytics tools, and tracking technologies.

2. How We Use Your Information

Your personal data is processed for the following purposes:
  • To provide and manage our luxury travel services.
  • To respond to inquiries, requests, or bookings.
  • To personalize your travel experiences.
  • To comply with legal obligations, such as tax and accounting requirements.
  • To improve our website and services via analytics and user feedback.
  • To deliver targeted advertisements and measure the effectiveness of marketing campaigns.

3. Legal Basis for Processing

We process your personal data under the following legal bases:
  • Consent: When you provide explicit consent for specific activities, such as receiving newsletters.
  • Contractual Necessity: To fulfill your booking or service requests.
  • Legal Obligations: To comply with applicable laws and regulations.
  • Legitimate Interests: To improve our services, enhance customer experiences, and conduct marketing activities.

4. Sharing Your Information

We only share your personal data with trusted third parties when necessary, including:
  • Service providers, such as luxury accommodation providers, transport companies, and local guides.
  • Payment processors for billing and transaction purposes.
  • Legal or regulatory authorities, if required by law.
  • Marketing and analytics platforms, such as:
    • Google Analytics
    • Google Tag Manager
    • Google Ads
    • Google YouTube
    • Google reCAPTCHA
    • Mailchimp
    • Facebook Pixel
These tools help us analyze website traffic, optimize marketing efforts, and enhance the overall user experience.

5. Use of Cookies and Tracking Technologies

Our website uses cookies, tracking pixels, and similar technologies to collect data about your browsing behavior and preferences. Specifically, we use:
  • Google Analytics and Tag Manager: To track website traffic and user behavior.
  • Google Ads and Facebook Pixel: To serve targeted advertisements and measure the success of our campaigns.
  • Google reCAPTCHA: To protect our forms and prevent spam.
  • Mailchimp: For email marketing campaigns and audience segmentation.
By using our website, you agree to the use of these technologies. You can manage your cookie preferences in your browser settings.

6. International Data Transfers

As a global luxury travel agency, your personal data may be transferred to countries outside the European Economic Area (EEA). We ensure such transfers are conducted in compliance with applicable data protection laws, including implementing Standard Contractual Clauses or obtaining your explicit consent.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. Retention periods vary based on the type of data and processing purpose.

8. Your Rights

Under GDPR and other privacy laws, you have the following rights:
  • Access: Request a copy of your personal data.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal obligations.
  • Objection: Object to the processing of your personal data in certain circumstances.
  • Data Portability: Request transfer of your data to another provider.
  • Withdraw Consent: Withdraw consent where processing is based on consent.

9. Security Measures

We implement robust technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

However, no online platform is entirely secure, and we cannot guarantee absolute security of your data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Effective Date.”

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: contact@oag-greece.com

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